Vice President, Customer Success

At Varicent, we're redefining how organizations achieve revenue success with our cutting-edge SaaS solutions. We're looking for a Vice President of Customer Success to lead our Customer Success Manager and Technical Account Manager teams. This is a high-impact leadership role driving customer outcomes, adoption, renewals, and expansion opportunities.

Requirements

• 12+ years' experience in Go-To-Market leadership positions within technology or SaaS organizations
• 5-7 years of experience managing managers, directors, and senior leaders
• Proven experience leading teams who drive growth within existing accounts through new and expansion sales
• Proven ability to develop strategies, translate them into initiatives and track successful delivery
• Ability to communicate effectively across internal departments and external stakeholders
• Results focused with ability to drive both activity and outcome metrics
• Proven record of accomplishment working closely with Product, Services and Support teams
• Strong empathy for customers AND passion for revenue and growth
• Enthusiastic and creative leader with the ability to inspire others
• Strong executive presence and business communication skills (multilingual is a plus)
• Relevant Bachelor's degree

Benefits

• Committed to creating a diverse environment
• Proud to be an equal opportunity employer
• Committed to compliance with all fair employment practices regarding citizenship and immigration status