Bilingual Customer Service Representative

ViaPlus is a global mobility company that provides revenue and services management solutions for the transportation industry. The Bilingual Customer Service Representative will handle customer inquiries and provide excellent customer service.

Requirements

• Excellent phone etiquette
• Excellent written and verbal communication skills
• Excellent attendance and punctuality
• Enjoy providing prompt and timely service to clients
• Be extremely detail-oriented and efficient
• Possess strong interpersonal skills
• Have compassion and empathy for customer situations and excellent listening skills
• Have excellent customer service skills with the ability to build and maintain customer relationships
• Be energetic, self-motivated, and quick-thinking
• Ability to work in a team environment or independently while being flexible and open to learning new experiences in a fast-paced changing environment
• Ability to read and comprehend normal instructions, correspondence, and memos
• Ability to organize and write correspondence and memos in a logical/methodical manner
• Ability to effectively present information to customers, clients, and other employees of the organization
• Ability to apply common sense understanding to carry out detailed written or oral instructions
• Ability to deal with problems involving a few concrete variables in standardized situations
• Excellent computer skills required, including knowledge of various Microsoft Office programs
• Ability to handle difficult customers or situations
• Ability to work varied shifts

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• 401(k) or other retirement plan
• Paid time off
• Paid holidays
• Life insurance