Customer Service Representative (Bilingual)

ViaPlus is a global mobility company in the Intelligent Transportation Systems (ITS) market, specializing in revenue and services management solutions for the transportation industry. As a Customer Service Representative, you will handle customer inquiries into the Service Center, promote positive customer relations, and communicate effectively with a variety of people across various levels.

Requirements

• Excellent phone etiquette
• Excellent written and verbal communication skills
• Excellent attendance and punctuality
• Strong interpersonal skills
• Compassion and empathy for customer situations
• Excellent customer service skills with the ability to build and maintain customer relationships
• Energetic, self-motivated, and quick-thinking
• Ability to read and comprehend normal instructions, correspondence, and memos
• Excellent computer skills, including knowledge of various Microsoft Office programs
• Ability to handle difficult customers or situations

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• Life insurance
• Retirement plan
• Paid time off
• Vacation time
• Sick leave
• Holidays