Bilingual Customer Service Representative (On-Site)
ViaPlusAustin, Texas, United States
Posted March 5, 2026
Full Time
About the Company
ViaPlus is a global mobility company specializing in technical and operational solutions for the transportation industry. With a focus on electronic tolling, EV charging, and smart cities, ViaPlus leverages AI, machine learning, and high-volume transaction processing to facilitate seamless multimodal mobility. The company's key value propositions include data analytics, CRM, ERP, and back-office systems, ensuring efficient customer service operations and operational excellence.
Job Description
ViaPlus is a global mobility company that provides revenue and services management solutions for the transportation industry. As a Bilingual Customer Service Representative, you will provide positive customer relations and answer routine and non-routine customer calls.
Requirements
- Excellent phone etiquette
- Excellent written and verbal communication skills
- Excellent attendance and punctuality
- Detail-oriented and efficient
- Strong interpersonal skills
- Compassion and empathy for customer situations
- Excellent customer service skills
- Ability to work in a team environment or independently
- Excellent computer skills
- Ability to handle difficult customers or situations