Bilingual Customer Service Team Lead (On-Site)
ViaPlusAustin, Texas, United States
Posted March 24, 2026
Full Time
About the Company
ViaPlus is a global mobility company specializing in technical and operational solutions for the transportation industry. With a focus on electronic tolling, EV charging, and smart cities, ViaPlus leverages AI, machine learning, and high-volume transaction processing to facilitate seamless multimodal mobility. The company's key value propositions include data analytics, CRM, ERP, and back-office systems, ensuring efficient customer service operations and operational excellence.
Job Description
ViaPlus is a global mobility company in the Intelligent Transportation Systems (ITS) market, specializing in revenue and services management solutions for the transportation industry. The company is committed to technical innovation and promoting a positive mobility experience for all. The Bilingual Customer Service Team Lead will provide daily direction and communication to employees, assist customers in resolving complaints, and administer training programs.
Requirements
- Ability to work well with other employees as a team
- Ability to deal with difficult or demanding customers on a routine basis
- Excellent phone etiquette
- Excellent written and verbal communication skills
- Excellent attendance and punctuality
- High school diploma or general education degree (GED)
- Two years of related experience as a Customer Service lead or supervisor
- Bilingual Spanish