Customer Service Supervisor

ViaPlus is a global mobility company in the Intelligent Transportation Systems (ITS) market, specializing in revenue and services management solutions for the transportation industry. The company is committed to technical innovation and to promoting a positive mobility experience for all.

Requirements

• Ability to work well with other employees as a team
• Ability to deal with difficult or demanding customers on a routine basis
• Excellent phone etiquette
• Excellent written and verbal communication skills
• Excellent attendance and punctuality
• Enjoy providing prompt and timely service to our clients
• Be extremely detail-orientated, efficient and possess superior written and verbal communication
• Must possess strong interpersonal skills
• Have compassion and empathy for customer situations
• Have excellent customer service skills with the ability to build and maintain customer relationships
• Be energetic, self-motivated and quick-thinking
• Ability to work in team environment or independently while being flexible and open to learning new experiences in a fast-paced changing environment
• Ability to read and comprehend normal instructions, correspondence and memos
• Must be able to organize and write correspondence and memos in a logical/methodical manner
• Ability to effectively present information in one-on-one situations to customers, clients and other employees of the organization
• Ability to apply common sense understanding to carry out detailed written or oral instructions
• Ability to deal with problems involving a few concrete variables in standardized situations
• Excellent computer skills required, strong data entry skills, 10-key by touch and various Microsoft Office programs

Benefits

• Generous Paid Time Off
• 401k Matching
• Retirement Plan
• Relocation Assistance