German-Payroll Service Delivery Manager in Czechia

Zalaris is a rapidly expanding global leader in Tech HR and payroll solutions seeking a Payroll Service Delivery Manager to manage relationships with German clients and oversee SAP-related German payroll processes. The role involves ensuring exceptional customer experience, high-quality service delivery, and operational excellence and compliance.

Requirements

• Serve as the primary point of contact for the clients, ensuring an exceptional customer experience and high-quality service delivery.
• Ensure services are delivered in alignment with contractual SLAs by monitoring, reporting, and analyzing KPIs related to service excellence and customer satisfaction.
• Take ownership of your client’s service-related financials, including budgeting, forecasting, and cost monitoring.
• Efficiently manage change request implementation processes by coordinating testing, deployments, and system enhancements within the payroll platform.
• Ensure adherence to Zalaris’ internal controls, policies, and compliance standards.
• Proactively lead automation initiatives (e.g., RPA), transition activities between nearshore/offshore teams, and identify further cost optimization opportunities.
• Foster strong collaboration with other Zalaris functions and locations to support integrated service delivery.

Benefits

• Competitive salary tailored to experience and benefits package
• Remote working mode offering flexibility
• A dynamic, inclusive, and collaborative work environment
• The opportunity to contribute to a global leader in HR and payroll services
• Employment contract with an attractive benefits package