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Job description
Serve as the last line of support for customers, troubleshooting complex issues escalated by other support teams, and become an expert engineer in Acronis' cyber protection solution. Work closely with internal teams to deliver excellent products and services.
Troubleshoot technical incidents, build relationships with customers and partners, interact with engineering and business departments, train and mentor junior team members, and develop documentation and knowledge base.
2+ years of experience in advanced technical support, fluent English, and experience with Windows Server, Linux/UNIX, networking, virtualization, and business applications.
Company
Tech, Software & IT Services
Acronis delivers integrated data protection and cybersecurity solutions that address safety, accessibility, privacy, authenticity, and security (SAPAS) challenges across all environments. The company offers a comprehensive portfolio that includes antivirus, backup, disaster recovery, endpoint protection management, AI-driven antimalware, and blockchain-based data authentication, tailored for both home users and enterprise clients. Since its founding in Singapore in 2003 and incorporation in Switzerland in 2008, Acronis has earned the trust of over 5.5 million home users and 500,000 companies—including every Fortune 1,000 firms—through a global partner network of 50,000 service providers spanning more than 150 countries and 40 languages. Acronis distinguishes itself by combining cutting-edge AI and blockchain technologies with a unified cyber protection platform, providing reliable, end-to-end protection for data, applications, and systems.
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