Corporate Cloud Expert Support Engineer - EMEA

Role Overview

The Expert Support Engineer will serve as the last line of support for our customers and will focus on troubleshooting the more complex issues escalated by other support teams. This position offers an opportunity to become an expert engineer in troubleshooting Acronis' world-class cyber protection solution, Acronis Cyber Protect.

What You Will Do

Troubleshoot and resolve various technical incidents for Acronis' corporate customers and partners across various software, networking, and hardware environments. Build and maintain strong relationships with customers and partners.

Why It Might Be a Fit

2+ years of experience in an advanced technical support role. Fluent English (both written and verbal). Experience and skills must include: Windows Server, Linux/UNIX, Networking, Virtualization expertise, Business applications.

Requirements

• 2+ years of experience in an advanced technical support role
• Fluent English (both written and verbal)
• Windows Server - gather and analyze various Windows logs and dumps, application level troubleshooting with Procmon and Process Explorer
• Linux/UNIX - application and configuration management, CLI power user
• Networking - analyzing the traffic with Wireshark, tcpdump, iperf
• Virtualization expertise - managing and troubleshooting various enterprise-grade hypervisors
• Business applications - managing and troubleshooting various enterprise-grade hypervisors
• Good communication skills and customer service focus
• Passion for troubleshooting and ability to come up with efficient solutions for unordinary issues
• Ability to prioritize and switch between a variety of time-sensitive issues

Benefits

• equal opportunity employer
• all qualified applicants will receive consideration for employment without regard to age, ancestry, color, marital status, national origin, physical or mental disability, medical condition, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, gender identity or expression, or any other characteristic protected by applicable laws, regulations and ordinances