Cyber Expert Support Engineer - AMER

Role Overview

Join our Global Customer Support team as an Expert Support Engineer and become an ultimate expert on resolving complex incidents related to our products and services. You will serve as the last line of support for our customers and focus on troubleshooting the more complex issues escalated by other support teams.

What You Will Do

Troubleshoot and resolve technical incidents for corporate customers and partners, build strong relationships with customers and partners, and participate in training and mentoring junior team members.

Why It Might Be a Fit

We are looking for an experienced Technical Expert Support Engineer who is ready to join us in creating a #CyberFit future and protecting the digital world. You will have the opportunity to become an expert engineer in troubleshooting Acronis' world-class cyber protection solution, Acronis Cyber Protect.

Requirements

• 2+ years of experience in an advanced technical support role
• Fluent English (both written and verbal)
• Experience and skills in Windows Server, Linux/UNIX, Security, Networking, Virtualization, and Business applications

Benefits

• Good communication skills and customer service focus
• Passion for troubleshooting and ability to come up with efficient solutions for unordinary issues
• Ability to prioritize and switch between a variety of time-sensitive issues