Customer Success Manager, Growth at AcuityMD. Responsible for managing a large book of business, ensuring high user-adoption, and generating contract renewals. Must have deep experience in Customer Success for Enterprise SaaS and/or in the Medical Technology industry.
Requirements
- Effectively manage a large book of business across many different account specialties and unique product configurations/use-cases.
- Ensure high user-adoption through effective executive sponsorship, change management, and best practice guidance.
- Lead Executive Business Reviews with client executives to communicate value provided by AcuityMD and to provide strategic suggestions on how to achieve their goals.
- Generate contract renewals by ensuring customers view AcuityMD as critical to their sales process long-term.
- Identify and illuminate customer success stories and examples of AcuityMD ROI
- Partner with Account Executives to build growth strategies for your book of business and work with them to secure successful renewals and expansions.
- Regularly monitor account health and adoption to find new opportunities to help customers acquire maximum value from AcuityMD.
- Develop strategies to quickly mitigate account risk and ensure customers remain committed to AcuityMD.
Benefits
- Ground floor opportunity: Join a high-growth startup, backed by world-class investors across Enterprise SaaS and Medical Devices (Benchmark, Redpoint Ventures, and Ajax Health).
- Learning Budget: Reimbursements for relevant learning and up-skilling opportunities.
- Remote work: AcuityMD is committed to supporting full-remote flexibility for employees in the US. We provide a work-from-home stipend for all employees.
- Flexible PTO: Generous time off and flexible hours give you the freedom to do your best work.
- Paid Health, Dental, and Vision Plans: We offer 100% paid health, dental, and vision plans for all employees and 75% paid for our employees' dependents.
- Home Office Stipend: $1,000 to invest in remote office equipment and WiFi reimbursement.
- Optional Team Retreats: We meet in-person multiple times per year for co-working and social gatherings.
- Parental Leave: 8-16 weeks of fully-paid, flexible parental leave.
