Technical Support Engineer

Role Overview

As a Technical Support Engineer at BeyondTrust, you will be responsible for managing customer communication and expectations, providing phone, email, and chat support, and troubleshooting customer problems. You will work with various teams, including Engineering, Sales, and Field Engineer teams, to resolve customer issues and improve product enhancements. This role requires strong customer care skills, team interaction skills, and excellent verbal and written communication skills.

What You Will Do

Manage customer communication and expectations, provide phone, email, and chat support, troubleshoot customer problems, act as customer liaison to Engineering, Sales, and Field Engineer teams, transition product issues to Tier 3 Support, and escalate critical issues to the Technical Support Manager.

Why It Might Be a Fit

This role is a great fit for someone with a strong dedication to customer care, excellent team interaction skills, and the ability to understand and analyze customer technical needs. You will be part of a team that values diversity, inclusion, and flexibility, and offers opportunities for growth and development.

Requirements

• Bachelor's degree in a related technical field
• 5 years in enterprise software customer support and/or IT related support
• Proficient knowledge of Windows based Desktop and Server OS
• Proficient knowledge of Mac OS
• Strong dedication to customer care
• Strong team interaction skills
• Excellent verbal and written communication skills

Benefits

• Diversity and inclusion
• Flexibility
• Opportunities for growth and development
• Customer care and team interaction skills
• Excellent verbal and written communication skills