Senior Training Specialist

Role Overview

Reporting to the Manager Customer Care Learning Experience, the Senior Training Specialist will develop and deliver training programs to enhance the competencies of the OLG Customer Care teams. The role involves designing, developing, and delivering training that meets and exceeds business needs.

What You Will Do

Develop and deliver training programs across multiple formats, assess training effectiveness, and review ongoing programs to ensure training material and content is up-to-date.

Why It Might Be a Fit

The ideal candidate will have 5 years of experience planning and delivering training, demonstrated knowledge of instructional design theory and adult learning principles, and ability to manage large training groups.

Requirements

• University degree or college diploma in Human Resources, Training, Education or a related field or equivalent work experience
• 5 years of experience planning and delivering training across the full training cycle
• Demonstrated high level of professionalism, discretion and confidentiality
• Ability to manage large training groups over extended periods of time
• Demonstrated knowledge of instructional design theory and adult learning principles
• Ability to meet strict deadlines and quality standards while managing multiple projects

Benefits

• Group Benefits Plan
• Public Service Pension Plan
• Variable Pay Program
• Paid Time-Off
• Comprehensive Learning
• Equity, diversity, and inclusion