Associate Technical Support Engineer

This position requires Japanese fluency. The role of a Support Engineer at Tanium involves assisting customers with technical issues, answering questions, and improving the overall customer experience. The position reports to a Support Manager and requires a strong technical background in areas such as scripting, troubleshooting, and problem-solving.

Requirements

• Triaging inbound support cases
• Solving customer support cases
• Working with other Support Engineers to assist with their assigned cases
• Answering customer questions in the Tanium community site
• Documenting best practices
• Tracking activity, documenting root cause, and reporting
• Serving as a technical subject matter expert, focusing mostly on the testing and troubleshooting aspects of the area
• Testing Tanium and providing feedback to the Engineering teams on how we can improve the overall customer experience

Benefits

• 5 days set aside as volunteer time off (VTO) to contribute to the communities they live in and give back to the causes they care about most