Technical Support Engineer
TaniumJapan
Posted March 10, 2026
Full Time
About the Company
Tanium is the Autonomous IT company. Driven by AI and real-time endpoint intelligence, Tanium Autonomous IT empowers IT and security teams to make their organizations unstoppable.
Job Description
This position requires Japanese fluency. Technical Support Engineer serves customers in resolving technical issues and answering technical questions in a timely manner, working both reactively and proactively to improve the overall experience of our enterprise customers when using Tanium.
Requirements
- Assisting customers by triaging inbound support cases
- Solving customer support cases
- Working with other Support Engineers to assist with their assigned cases
- Answering customer questions in the Tanium community site
- Documenting best practices
- Tracking activity, documenting root cause, and reporting
- Serving as a technical subject matter expert, focusing mostly on the testing and troubleshooting aspects of the area
- Testing Tanium and providing feedback to the Engineering teams on how we can improve the overall customer experience
Benefits
- 5 days set aside as volunteer time off (VTO)
- Generous Paid Time Off