Technical Support Engineer

This position requires Japanese fluency. Technical Support Engineer serves customers in resolving technical issues and answering technical questions in a timely manner, working both reactively and proactively to improve the overall experience of our enterprise customers when using Tanium.

Requirements

• Assisting customers by triaging inbound support cases
• Solving customer support cases
• Working with other Support Engineers to assist with their assigned cases
• Answering customer questions in the Tanium community site
• Documenting best practices
• Tracking activity, documenting root cause, and reporting
• Serving as a technical subject matter expert, focusing mostly on the testing and troubleshooting aspects of the area
• Testing Tanium and providing feedback to the Engineering teams on how we can improve the overall customer experience

Benefits

• 5 days set aside as volunteer time off (VTO)
• Generous Paid Time Off